last updated on:
Effective Date:
January 17, 2023

The TutorMe Code Of Conduct defines our high standards for students and tutors in academic work, and outlines our expectations of and policies regarding how they conduct themselves when using the TutorMe platform.

Academic Honesty and Integrity

Guidelines

TutorMe understands the academic pressures students face. School can be stressful, and that stress and pressure can make it tempting for students to cheat. Through the TutorMe platform, students have access to a safe space where they can connect with tutors 1:1 to build confidence, self-esteem, and mastery to overcome those pressures.

TutorMe maintains a firm, zero-tolerance cheating policy – you may not use the TutorMe platform to participate in academic dishonesty or misconduct of any form. You may not ask tutors to:

  • Help with or complete tests, quizzes, exams, practice tests, practice quizzes, practice exams, graded or timed assignments, or any other form of assessment (this includes pre- and post-tests and assessment mechanisms).
  • Complete assignments for you or provide you with answers.
  • Make direct edits to your work or writing (this includes writing code on your behalf).
  • Provide you with sources for a paper or written assignment.
  • Summarize reading assignments for you, so you can complete follow-up assignments or questions.

The tutors in the TutorMe community can help you with the following:

  • Furthering your understanding of academic concepts and materials covered in class.
  • Reviewing notes and work completed in class to deepen comprehension.
  • Supporting your completion of non-graded and non-timed assignments.
  • Reviewing previously graded tests, quizzes, exams, assignments, or other forms of assessment.
  • Translating your understanding of concepts into outlines for written assignments.
  • Providing feedback on your writing.
  • Show you how to find credible, authoritative sources of information.

Effective tutoring does not involve providing or confirming answers to students’ assignments or assessments. TutorMe encourages the tutors on our platform to guide students through independent problem-solving, using instructional best practices. Our goal is to help build students’ comprehension and confidence, not to do their work for them. The tutors in our community use questioning strategies to engage students in the learning process.

Our Customer Experience team monitors and regularly reviews completed tutoring sessions and messages exchanged through the TutorMe platform to maintain TutorMe as a place where students and tutors can safely build the connections they need to learn and thrive. We reserve the right to suspend a user’s access to the platform, should we find evidence suggesting they’ve breached these guidelines.

Academic Grades

TutorMe does not guarantee students will receive a particular grade on tests or assignments as a result of receiving tutoring through the TutorMe platform. While the tutors on our platform are here to support student success and improvement, tutors cannot guarantee the grades a student will receive as a result of their collaboration.

Behavioral Expectations

Student Guidelines

Upholding TutorMe’s fidelity as a place where students can safely build the connections they need to learn and thrive is our team’s top priority. Students and tutors on our platform must treat one another – and TutorMe staff – with respect, which means refraining from using profanity, foul language, insults, slurs, threats, negatively charged comments, and discriminatory language or behavior.

The following behaviors are unacceptable:

  • Fraudulent misuse of the “Report a tutor” feature
  • Misuse of TutorMe’s chat support (e.g., spam messages, inappropriate language, etc.)
  • Inappropriate behavior during a tutoring session (e.g., spam messages, irrelevant images, inappropriate language, etc.)
  • Use of the Lesson Space’s audio, video, or screen-share features for anything other than what would be deemed appropriate in a classroom setting
  • Fraudulent session requests

Student FAQs

“What happens if I violate one of these behavior expectations?”

Violating this Code of Conduct in any way may result in consequences up to and including permanent expulsion from the platform. The CX team uses session recordings, ratings, and reviews to identify and investigate any potential misconduct on the platform. Our team follows a tiered approach to escalating and handling Code of Conduct violations. Our team has developed a standard Violation Handling policy, which formalizes a tiered approach to escalating and handling Code of Conduct violations.

“When should I use the ‘Report a tutor’ feature?”

Students should use this feature to report any tutor who violates the TutorMe Code of Conduct. This feature should not be used to report a tutor who has not responded to direct messages you’ve sent within the TutorMe platform that have occurred outside of a tutoring session.

Tutor Guidelines

Tutors are expected to display professionalism while on the TutorMe platform. This includes interactions with students and TutorMe staff.
The following behaviors are unacceptable:

  • Leaving a live tutoring session abruptly, without notifying the student.
  • Communicating directly with a student about a low rating.
  • Any interactions with a student during a tutoring session that are counter to our goals of building student confidence and mastery (e.g., frustration with a struggling student, disengagement, etc.)

Tutor FAQs

“What happens if I need to leave the session or I am experiencing technical difficulties?”

If you’re limited on time, it’s important to notify the student of that limitation before you enter a tutoring session. If you need to unexpectedly leave a session, please inform the student directly via chat, audio, or video. If technical difficulties interfere with your ability to notify the student that you’re leaving, please send a direct message to the student through our chat functionality as soon as your technical issues are resolved – explain to them what happened, and attempt to start a new session, if possible.

“I received a low rating but don’t understand why – what should I do?”

Please do not reach out directly to a student to inquire about the ratings they provided you. Contact the TutorMe CX team directly with any inquiries about ratings you’ve received.

“What should I do if a student is not engaging in a tutoring session productively, or is repeatedly showing a lack of progress through incorrect responses to the prompts and questions I’m providing?”

It’s important to remember that the students on our platform span a wide range of grade levels, abilities, and knowledge. We expect the tutors on our platform to be able to adjust their style, delivery, pace, and approach to meet students wherever they’re at in their learning journey and support them accordingly.
Should you experience a situation where you’re not able to help a student progress, please be direct – tell the student that you think they might be better served by working with a different tutor or by asking their teacher for additional support with the topic at hand.

Online Privacy and Safety

Student Guidelines

Maintaining the integrity of TutorMe as a safe and productive space for students and tutors to connect is a top priority. Students are not allowed to:

  • Share or exchange their email, phone number, social media info, or login information to any website or application. All communication between students and TutorMe tutors must occur through the TutorMe platform.
  • Share credit card information or any other financial information.
  • Participate in personal conversations or discussions that are not related to advancing their learning.
  • Share their TutorMe account or login credentials with another student, or log in using a TutorMe account that’s not their own.

Student FAQs

“What happens if I give a tutor my personal contact information?”

Sharing personal contact information is a violation of our Code of Conduct.
Violating this Code of Conduct in any way may result in consequences up to and including permanent expulsion from the platform. The CX team uses session recordings, ratings, and reviews to identify and investigate any potential misconduct on the platform. Our team follows a tiered approach to escalating and handling Code of Conduct violations. Our team has developed a standard Violation Handling policy, which formalizes a tiered approach to escalating and handling Code of Conduct violations.

“What happens if I communicate outside of the TutorMe platform with my tutor?”

Communicating with TutorMe tutors outside of the TutorMe platform is a violation of our Code of Conduct.
Violating this Code of Conduct in any way may result in consequences up to and including permanent expulsion from the platform. The CX team uses session recordings, ratings, and reviews to identify and investigate any potential misconduct on the platform. Our team follows a tiered approach to escalating and handling Code of Conduct violations. Our team has developed a standard Violation Handling policy, which formalizes a tiered approach to escalating and handling Code of Conduct violations.

“Can my tutor and I collaborate within a Google Doc I created?”

Sharing Google Docs originating from your personal or school-associated Google account requires the exchange of email addresses, which violates our Code of Conduct. To collaborate on a Google Doc with your tutor, please use the built-in Google Doc functionality in the TutorMe Lesson Space. You’re welcome to copy and paste content from your personal Google Workspace to allow for easy collaboration with your tutor.

Tutor Guidelines

In order to uphold TutorMe’s integrity as a safe and productive space for students and tutors to connect, tutors are not allowed to:

  • Share or exchange their email, phone number, social media info, or login information to any website or application. All communication between students and TutorMe tutors must occur through the TutorMe platform.
  • Share credit card information or any other financial information (all payment related to tutoring is facilitated directly by TutorMe through our platform).
  • Participate in personal conversations or discussions that are not related to advancing student learning.
  • Share their TutorMe account or login credentials with another tutor, or log in using a TutorMe account that’s not their own.

Tutor FAQs

“Can I give a student my email address so we can schedule session times?”

No, coordinating future tutoring sessions should occur directly within the TutorMe platform. Sharing personal contact information is a violation of our Code of Conduct.
Violating this Code of Conduct in any way may result in consequences up to and including permanent expulsion from the platform. The CX team uses session recordings, ratings, and reviews to identify and investigate any potential misconduct on the platform. Our team follows a tiered approach to escalating and handling Code of Conduct violations. Our team has developed a standard Violation Handling policy, which formalizes a tiered approach to escalating and handling Code of Conduct violations.

“A student shared a Google Doc with me during a session – can we use it to collaborate?”

Sharing Google Docs originating from your personal or school-associated Google account requires the exchange of email addresses, which violates our Code of Conduct. To collaborate on a Google Doc with a student, please use the native Google Doc functionality in the TutorMe Lesson Space. Please advise the student to copy and paste content from their personal Google Workspace to allow for easy collaboration.

“What should I do if a student gets off-topic and wants to talk about non-tutoring related topics?”

We understand that establishing a strong rapport with the students you tutor is critical to building trust and helping students progress. Should a student derail a session through continuously asking questions or discussing things unrelated to their learning, please redirect them back to the topic at hand. If you need support or would like more resources on redirecting students, please contact our CX team or visit our blog for free tips and best practices.

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Giveaway/sweepstakes official rules

This sweepstakes promotion or social media giveaway (“Campaign”) shall be subject to these official rules (the “Official Rules”), and by entering, the Participant (“You”) agree to be bound by the terms and conditions herein. Certain restrictions may apply.

NO PURCHASE IS NECESSARY TO ENTER OR WIN. PARTICIPANTS MUST HAVE INTERNET ACCESS PRIOR TO THE START DATE OF THE CAMPAIGN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. ODDS OF WINNING WILL DEPEND ON THE TOTAL NUMBER OF ENTRIES RECEIVED.
VOID WHERE PROHIBITED BY LAW.

1. Sponsor: The Sponsor of the Campaign is Liminex, Inc. dba GoGuardian, acting on behalf of itself and its affiliates (“GoGuardian”), 2030 East Maple Avenue, Suite 100, El Segundo CA 90245.

2. Eligibility: This Campaign is open only to those who sign up and enter into the Giveaway / Sweepstakes per the directions of the applicable Giveaway / Sweepstakes official post and who are 18 years old as of the date of entry. The Campaign is only open to legal residents of the United States and is void where prohibited by law. Employees of GoGuardian, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable federal, state, and local laws and regulations.

3. Agreement to Rules: By participating, You agree to be fully unconditionally bound by these Official Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of GoGuardian as final and binding as it relates to the content of this Campaign.

4. Campaign Period: Entries will be accepted online for the dates set forth in the applicable Giveaway / Sweepstakes official post. All online entries must be received by such date. No submissions will be accepted after the deadline for any reason.

5. How to Enter: The Campaign must be entered by submitting an entry following the directions of the applicable Giveaway / Sweepstakes official post. The entry must fulfill all Campaign requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of GoGuardian.

You may enter only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If You use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of GoGuardian.

No responsibility is assumed by GoGuardian, their respective subsidiaries, parents, partners, for any computer, online, telephone or technical malfunctions that may occur. Entries will be declared made by the authorized account holder of the at the time of entry. “Authorized account holder” is defined as the natural person who is assigned to a social media profile by an Internet Access provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. All entries become the property of GoGuardian and will not be returned to You. All entries must be submitted from a valid e-mail account that may be identified with a natural person by appropriate independent means, including, without limitation, reverse domain name search. Potential winner may be requested to provide GoGuardian with proof that the potential winner is the authorized account holder of the e-mail address associated with the winning entry.

6. Prizes: The Winner(s) of the Campaign (the “Winner”) will receive the prize listed in the applicable Giveaway / Sweepstakes official post. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by GoGuardian. No cash or other prize substitution shall be permitted except at GoGuardian’s discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. Acceptance of prize constitutes permission for GoGuardian to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation unless prohibited by law.

‍7. Odds: The odds of winning depend on the number of eligible entries received.‍

8. Winner Selection and Notification: Winner will be selected per the method set forth in the applicable Giveaway / Sweepstakes official post under the supervision of GoGuardian. Winner will be notified per the method set forth in the applicable Giveaway / Sweepstakes official post within five (5) days following selection of Winner. GoGuardian shall have no liability for Winner’s failure to receive notices due to spam, junk email, or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within two (2) days from the time award notification was sent, or fails to timely return a completed and executed Affidavit of Eligibility/Prize Acceptance Form/Release of liability as required, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT GOGUARDIAN‘S SOLE DISCRETION) WILL RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

9. Rights Granted by You: By entering this content (e.g., photo, video, text, etc.), You understand and agree that GoGuardian, anyone acting on behalf of GoGuardian, and GoGuardian’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and world-wide, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes, without any further compensation, notice, review, or consent. By entering this content, You represent and warrant that your entry is an original work of authorship, and does not violate any third party’s proprietary or intellectual property rights. If your entry infringes upon the intellectual property right of another, You will be disqualified at the sole discretion of GoGuardian. If the content of your entry is claimed to constitute infringement of any proprietary or intellectual proprietary rights of any third party, You shall, at your sole expense, defend or settle against such claims. You shall indemnify, defend, and hold harmless GoGuardian from and against any suit, proceeding, claims, liability, loss, damage, costs or expense, which GoGuardian may incur, suffer, or be required to pay arising out of such infringement or suspected infringement of any third party’s right.

10. Terms & Conditions: GoGuardian reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorized human intervention, fraud, or other cause beyond GoGuardian’s control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case, GoGuardian may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by GoGuardian. GoGuardian reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Official Rules. GoGuardian has the right, in its sole discretion, to maintain the integrity of the Campaign, to void votes for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such an attempt be made, GoGuardian reserves the right to seek damages to the fullest extent permitted by law.

‍11. Limitation of Liability: By entering, You agree to release and hold harmless GoGuardian and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries. If the Campaign is not capable of running as planned for any reason, including legal restrictions, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Campaign Provider that corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, GoGuardian reserves the right to cancel, terminate, modify or suspend the Campaign.

‍12. Disputes: THIS CAMPAIGN IS GOVERNED BY THE LAWS OF CALIFORNIA WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, You agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Los Angeles County, CA having jurisdiction. Further, in any such dispute, under no circumstances shall You be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). You further waives all rights to have damages multiplied or increased.

‍13. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the GoGuardian website. To read the Privacy Policy, go to https://www.goguardian.com/policies/privacy.

‍14. Winners List: To obtain a copy of the Winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Liminex, Inc. dba GoGuardian, 2030 East Maple Avenue, Suite 100, El Segundo CA 90245, ATTN: Marketing Department, Giveaway / Sweepstakes Winner List. Requests must be received no later than five (5) days after the Winner of the applicable Giveaway / Sweepstakes is announced.

‍15. No Endorsement: The Campaign hosted by GoGuardian is in no way sponsored, endorsed, administered by, or associated with Google, Facebook, Instagram or Twitter.