How can this story teach us something about our lives?
This question allows the student to connect with their reading on a personal level and to be able to express their thoughts and feelings on paper.
Why in customer service is the customer considered to always be "right"?
Connecting with the customer and emphasizing with them whether or not they are pleased with their service allows the customer to believe that they are cared about, being taken care of, and in return, they will continue to utilize a product or service. This allows the business to become profitable over time.
How did the character’s actions affect you? Explain.
Depending on the reading, this is an important stepping stone prior to writing an assignment because one it forces you to complete the required reading, and it allows you to have a connection with certain characters in the reading. It digs deep into your critical thinking skills.