Prior to landing a job within the healthcare field, I worked as an after school care counselor at the YMCA for over 3 years. I enjoyed working and helping others with homework so much, that as I continued in college, I offered tutoring services to my colleagues after work and on the weekends.
Kaiser Permanente, Customer Service Representative
2015 - Present
• Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
• Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP.
• Answer routine inquiries from members regarding health plan drug coverage, prices, and related issues.
• Respond with empathy to complaints and concerns from members concerning medication or other concerns. Evaluate data to determine and...
Kaiser Permanente, Registered Pharmacy Technician
2014 - 2015
• Greet members at counter or over the telephone, verifies member's eligibility status, and receives prescriptions from members for pharmaceuticals.
• Receives payment according to terms of members' plan.
• Select requested drugs from Baker cell dispenser or counts drugs from pharmacy shelf.
• Reconstitute medications by mixing with fluids.
• Attach labels to container for review by pharmacist.
• Call members to pick-up completed prescription.
• Handle any health insurance issues promptly and correctly.
• Receives payment for...
CVS, Certified Pharmacy Technician
2013 - 2014
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Process prescriptions including, but not limited to translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions
• Perform all prescription pick-up procedures, in adherence of the company’s policy and procedures
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Maintain in-stock by ensuring all inventory management policies and...