• Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. • Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP. • Answer routine inquiries from members regarding health plan drug coverage, prices, and related issues. • Respond with empathy to complaints and concerns from members concerning medication or other concerns. Evaluate data to determine and...

• Greet members at counter or over the telephone, verifies member's eligibility status, and receives prescriptions from members for pharmaceuticals. • Receives payment according to terms of members' plan. • Select requested drugs from Baker cell dispenser or counts drugs from pharmacy shelf. • Reconstitute medications by mixing with fluids. • Attach labels to container for review by pharmacist. • Call members to pick-up completed prescription. • Handle any health insurance issues promptly and correctly. • Receives payment for...

• Maintain customer/patient confidentiality according to HIPAA and company standards • Process prescriptions including, but not limited to translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions • Perform all prescription pick-up procedures, in adherence of the company’s policy and procedures • Maintain a clean, organized and professional pharmacy department, according to CVS standards • Maintain in-stock by ensuring all inventory management policies and...