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Adei Q.
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Healthcare Representative for Kaiser Permanente; Prior YMCA Counselor
About Adei
Hi! I'm currently working as a customer service representative for a healthcare company. I have experience in working with children and adults with homework challenges and project management.
Teaching Experience
Prior to landing a job within the healthcare field, I worked as an after school care counselor at the YMCA for over 3 years. I enjoyed working and helping others with homework so much, that as I continued in college, I offered tutoring services to my colleagues after work and on the weekends.
Education
Washington Adventist University
Healthcare Administration
Bachelor's Degree
2013 - 2016
Virginia Commonwealth University
Pre-Medicine
Other
2008 - 2010
Work Experience
Kaiser Permanente, Customer Service Representative
2015 - Present
• Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. • Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP. • Answer routine inquiries from members regarding health plan drug coverage, prices, and related issues. • Respond with empathy to complaints and concerns from members concerning medication or other concerns. Evaluate data to determine and...
Kaiser Permanente, Registered Pharmacy Technician
2014 - 2015
• Greet members at counter or over the telephone, verifies member's eligibility status, and receives prescriptions from members for pharmaceuticals. • Receives payment according to terms of members' plan. • Select requested drugs from Baker cell dispenser or counts drugs from pharmacy shelf. • Reconstitute medications by mixing with fluids. • Attach labels to container for review by pharmacist. • Call members to pick-up completed prescription. • Handle any health insurance issues promptly and correctly. • Receives payment for...
CVS, Certified Pharmacy Technician
2013 - 2014
• Maintain customer/patient confidentiality according to HIPAA and company standards • Process prescriptions including, but not limited to translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions • Perform all prescription pick-up procedures, in adherence of the company’s policy and procedures • Maintain a clean, organized and professional pharmacy department, according to CVS standards • Maintain in-stock by ensuring all inventory management policies and...
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