What is computer thrashing?
Thrashing occurs when the virtual memory of a computer is continually and rapidly swapping memory to and from the disk causing the computer to become unresponsive or unstable.
In the ITIL framework what might the responsibilities of a Service-level manager entail?
A Service-level manager would act as the bridge between availability, capacity, incident, problem and financial management to ensure that the agreed upon IT services are being delivered on time and on budget. They would also ensure that appropriate continuity plans exists based on the business needs.
Describe the difference between management and leadership.
Management focuses on control and power whereas leadership focuses on the ability to influence and motivate. A manager will concentrate on output and maintaining stability to monitor progress towards and obtain predefined goals. A leader will use their influence with the goals to motivate change and improvement.