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Tutor profile: Dana F.

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Dana F.
Librarian: Research Expert
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Questions

Subject: Library and Information Science

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Question:

List the steps of a library reference interview.

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Dana F.
Answer:

1.) Welcome the patron 2.) Listen to the patron as he/she explains his/her information need to gather information. Ask open-ended, clarifying questions. 3.) Repeat the reference question confirming the exact question. 4.) Search available resources. Keep patron informed of progress, ask clarifying questions as information is discovered. 5.) Answer. Provide information, cite sources, explain why you are using this particular resource to answer the patron's question. 6.) Follow-up. Confirm that you have answered the patron's question. Ask if he/she has everything he/she needs.

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