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Tutor profile: Evan L.

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Evan L.
Recent graduate of UNC Charlotte. Demonstrated, hands-on experience with research, teaching, and project management skills.
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Questions

Subject: Study Skills

TutorMe
Question:

When the new semester kicks off, time management is the first step in ensuring you will succeed and not fall behind in your new courses. What are a few effective time management strategies that can help you stay ahead and complete assignments on time? Please provide a few detailed sentences explaining your answer.

Inactive
Evan L.
Answer:

For starters, preparing a calendar for the entire semester is the best way to get ahead of the game. Creating a preliminary calendar based on the syllabus with potential test dates, project due dates, even club, and membership interest meetings, and other related activities is essential. Of course, these may change over the course of the semester, so writing in pencil is always best. Another key study skill is to have a dedicated study space. When setting aside time to study in your calendar, make sure to always have a quiet, comfortable space to study in. If you're using a public or campus library, try to book a study room beforehand. A few other, day-to-day activities to help stay focused include eating three square meals a day, sleeping 8-9 hours a night, and exercising for 30 minutes each day.

Subject: Psychology

TutorMe
Question:

One of the most influential American psychologists developed a theory of operant conditioning. This theorist is also known for applied behavioral analysis as well as radical behaviorism. Who was the psychologist behind these theories and what does the operant conditioning theory explain about human behavior? Please provide a detailed paragraph for your response.

Inactive
Evan L.
Answer:

The American psychologist behind these theories goes by the name of B.F. Skinner. When operant conditioning was theorized, Skinner realized that behavior can be determined by its consequences which make it more or less likely that the behavior will occur again. Operant conditioning is a learning process through which the strength of a behavior is modified by reinforcement or punishment. Through operant conditioning, an individual makes an association between a particular behavior and a consequence.

Subject: Hospitality

TutorMe
Question:

Hospitality is a customer service-oriented atmosphere. When filling a role such as a server or bartender in a restaurant, there are steps of service to follow to ensure excellent customer service and to build quality relationships with your guests. To your knowledge, how many steps of service are there and what does each step entail? Please provide a paragraph or two with detailed sentences about each step.

Inactive
Evan L.
Answer:

To the best of my knowledge, there are 13 steps of service in the hospitality industry. For step one, within 45 seconds to a minute of a table being sat, it's time to greet the table. In this step, it's necessary to introduce yourself, provide the chef specials for the evening, and display the beverage and wine menu. Next, in step two, you would take the drink order. It is essential to suggest at least two wines or specialty cocktails as well as ask if the table would prefer any water, either tap, still, or sparkling. This is also the step where you mention appetizers and suggest your favorites. After 2-4 minutes of preparing drink orders, step three includes drink delivery. Next, step four includes the appetizer order. After suggesting appetizers in previous steps, it is time to ask if they have decided on an appetizer or not for the table. Once that is decided, ring in the appetizer. Step five includes the entree order. In this step, it's necessary to reiterate the chef specials and suggest to pair a wine with the order. After ringing in entrees and drinks, it's time for step six, which allows for the delivery of the appetizer. While you are delivering the first course, ensure that each guest has the proper silverware, glasses, and linens or napkins to enjoy their starter properly. Within this step, you would also want to ask if soup, salad, and/or bread is desired to accompany the appetizer. This leads to step seven, which is the delivery of the soup, salad, and/or bread if the guests requested so. In this step, be sure to clear the appetizer plates out of your guests' way. Once they are finished with their soup, salad, and/or bread, it's time for step eight. This step includes the delivery of each guests' entree. While doing so, clear the soup, salad, and/or bread plates and repeat the entree as you are setting it down. To go the extra mile, you could point out specific side items or garnishes that make your restaurant's menu items unique. After dropping off everyone's entree, step nine includes a two-minute check back. This refers to coming back to the table after two minutes of the entrees being delivered to ensure the food is to the guests' liking and that there isn't anything else they would like at the moment. Ask any specific questions about their meal that you feel necessary and offer drink refills. A little bit later, once they are almost done eating dinner, step ten includes providing the dessert menu. Explain any popular desserts, while also offering coffee, ports, malts, or any other specialty drinks to accompany their desserts. Make sure to pre-bus your table and clear all entree plates. After ringing in desserts, wait for the desserts to be prepared and step eleven involves the delivery of the desserts and after-dinner drinks. Immediately after finishing dessert and the guests' have acknowledged readiness for the bill, step twelve involves presenting the bill. Make sure the table is completely cleared of plates, glasses, and silverware before the bill is presented. After providing payment, the final step thirteen includes the rapid return of payment. It is imperative to return payment as quickly as possible to not let the guest wait. These are the thirteen steps of service within a restaurant hospitality role, such as a server or bartender.

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