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Tutor profile: Ashley D.

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Ashley D.
Tutor for 3 Years
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Questions

Subject: Psychology

TutorMe
Question:

What is the Kubler Ross model?

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Ashley D.
Answer:

There are five stages of grief according to the Kubler Ross model. They are denial, anger, depression, bargaining, and acceptance.

Subject: English

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Question:

What are the main themes in Mary Shelley's Frankenstein?

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Ashley D.
Answer:

Isolation is a key theme in the novel written by Mary Shelley. The character Victor Frankenstein sees more problems happen the more isolated he gets in his quest for knowledge. As a result, his creation also feels very isolated, which leads to more issues and ultimately, Victor Frankenstein's demise. After Victor dies, his creature is so distraught, he also desires to die.

Subject: Communication

TutorMe
Question:

What do you do when a customer leaves a negative review on your brand's Facebook page?

Inactive
Ashley D.
Answer:

First, I would look at brand guidelines and understand the brand voice needed for a response. Then I would use brand guidelines to respond to the customer and ask to take the conversation offline by either directing them to direct messages or to an email. Once offline, I would then gather all information on the customer and let them know that someone will get back to them about their issue.

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