Tutor profile: Ashley D.

What is the Kubler Ross model?

There are five stages of grief according to the Kubler Ross model. They are denial, anger, depression, bargaining, and acceptance.

What are the main themes in Mary Shelley's Frankenstein?

Isolation is a key theme in the novel written by Mary Shelley. The character Victor Frankenstein sees more problems happen the more isolated he gets in his quest for knowledge. As a result, his creation also feels very isolated, which leads to more issues and ultimately, Victor Frankenstein's demise. After Victor dies, his creature is so distraught, he also desires to die.

What do you do when a customer leaves a negative review on your brand's Facebook page?

First, I would look at brand guidelines and understand the brand voice needed for a response. Then I would use brand guidelines to respond to the customer and ask to take the conversation offline by either directing them to direct messages or to an email. Once offline, I would then gather all information on the customer and let them know that someone will get back to them about their issue.