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Tutor profile: Holly H.

Holly H.
27 Years of Library Experience
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About Holly

About Holly
I am an information professional who has worked in academic libraries for 27 years, and in public libraries for 3 years. I have excellent customer service skills and a passion for bridging the gap between students and the information they need to be successful.

Teaching Experience

Teaching Experience
My teaching experience has been in the form of conducting bibliographic instruction classes at an academic library. I also have a Master of Education in Adult Education.
East Carolina University
Master's Degree
2013 - 2017
East Carolina University
Library Science
Master's Degree
2012 - 2016
East Carolina University
Bachelor's Degree
1988 - 2009

Work Experience

Work Experience
Wake County Public Libraries, Adult Services Librarian
2017 - Present
• Work directly with the public on a service desk providing excellent customer service. • Collaborate with the Library Manager, an Adult Services Manager, and peers to develop, present, and promote professional programs and services to meet the needs of the community. • Provide reference and readers’ advisory services. • Assist the public with basic technology and online searching skills. • Serve as manager on duty in absence of library manager.
Joyner Library, East Carolina University, Student Employee Supervisor/Stacks Manager
2005 - Present
• Assist patrons at the department service desk, including use of online library catalog & databases. • Assist patrons in the department production center, including technical assistance with computers and other equipment. • Maintain department service desk schedule on Microsoft Outlook. • Serve as student employee co-supervisor, including hiring, supervising of duties, training, payroll, scheduling and maintaining budgets. • Catalog all new textbooks and related items using the online library catalog and OCLC, including determining their...
Laupus Library, East Carolina University, Document Delivery Supervisor/Interlibrary Loan Lending Manager
1998 - 2005
• Supervised the document delivery department, including overseeing day-to-day operations. • Assisted patrons on the telephone, including explaining document delivery policies to patrons and handling problems. • Trained staff and students in the document delivery department. • Processed interlibrary loan requests to lend using a variety of computer systems. • Prepared invoices for document delivery services and maintained billing records. • Compiled and prepared monthly and annual statistical reports on document delivery services. • Provided...
Laupus Library, East Carolina University, Interlibrary Loan Borrowing Manager
1997 - 1998
• Assisted patrons at the Circulation service desk and on the telephone, including explaining library policies and handling problems. • Processed interlibrary loan borrowing requests, including sending and updating requests using a variety of computer systems; maintaining interlibrary loan (borrowing) records; and training and supervising students who assisted in these tasks. • Maintained ILL borrowing statistics as well as the notebooks of statistics for both incoming/outgoing ILLs. • Maintained the interlibrary loan policies and procedures...
Laupus Library, East Carolina University, Document Delivery Clerk
1992 - 1997
• Assisted patrons at the Circulation service desk and on the telephone, including explaining library policies and handling problems. • Processed journal and book requests, including locating materials requested from users, pulling these materials from the shelves, photocopying, completing charge slips, maintaining statistics on the number of requests received and filled, and training and supervising students who assisted in these tasks. • Maintained billing authorization database, assigned and revoked copy cards; downloaded copier boxes;
Laupus Library, East Carolina University, Library Student Assistant
1990 - 1992
• Assisted patrons at the Audiovisuals & Informatics and Circulation service desks, as well as in the computer lab. • Performed disk-to-tape back-ups of mainframe computer. • Maintained various databases. • Photocopied materials requested from microfilm and print materials. • Shelved print and non-print materials. • Compiled book and journal request statistics.

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