• Advised students one-on-one regarding financial aid by educating students on different types of loans, budgeting, managing personal finance, and other alternatives • Demonstrated customer service and professionalism in handling confidential student information under FERPA and in working with students, parents, and other departments • Acted as an informed resource to resolve students' concerns regarding their financial aid and directed referrals as appropriate • Assisted with administrative tasks such as filing, scanning, answering phones,