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Tutor profile: Catherine L.

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Catherine L.
Experienced tutor, professional writer and multimedia communicator
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Questions

Subject: Study Skills

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Question:

In the field of study skills, what is metacognition?

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Catherine L.
Answer:

Metacognition is, essentially, learning about learning. Through the process of metacognition, by understanding how learning works, students can learn new skills that will equip them to become better learners.

Subject: English

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Question:

In Shakespeare's Macbeth, there are many supernatural motifs. Describe three of these motifs, and explain their connection to one larger theme of the play.

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Catherine L.
Answer:

The first supernatural motif in Macbeth is the witches' prophecy at the beginning. Two others are Lady Macbeth's hallucination, and Macbeth's vision of the floating dagger. These events tie into the themes of fate and ambition. The Macbeths are ambitious, and make plans to take what they want, yet they are governed by fate - the fate prophesied, and the hallucinations they cannot avoid, no matter how much they may want to.

Subject: Communication

TutorMe
Question:

Describe five key steps or considerations needed to respond to a communications crisis. Explain why you chose each.

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Catherine L.
Answer:

1. Identify your crisis response team, and summarize the situation. WHY: There are numerous roles to play in a crisis response team, and it's essential to assign roles from the outset so that nothing gets missed. 2. Consider how this situation could get worse, and develop a response plan. WHY: In crisis communications, it's always better to be proactive than reactive. By trying to foresee potential new developments, one has a better sense of the environment and can be nimble in responding to or avoiding future crises. 3. Develop holding statements. WHY: Having statements ready to respond to inquiries is always better than having no comment. At this time, the statement may be vague, but should respond with the head (logic, information about what we know at this time and future steps) and the heart (empathy, compassion, connection, hope). 4. Identify and train spokespeople. WHY: someone needs to be able to respond to the crisis in a public-facing way. Even if a spokesperson is not needed immediately, the more lead-up time they have to prepare, the better. 5. At the end, analyze and report. WHY: This is a chance to consolidate lessons learned in order to avoid crises in the future, and improve crisis management when crises do occur.

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