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Ginny H.
Assistant General Counsel and Healthcare Administrator
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Quality Management
TutorMe
Question:

Quality management begins with successful communication. A) What are Three (3) key failures of internal communication? B) What are Three (3) keys to turning failing internal communication into successful communication within a company?

Ginny H.
Answer:

A) The evidence of when communication within a company is failing is 1) through the decrease in productivity, 2) day to day conflict, and 3) difficulty in achieving organization goals through the lack of support and concern. Each on of these aspects are a clear indication and result of poor communication within a company. B) In order to have successful internal communication within a company, the company must ensure their communication is 1) clear and concise, 2) the leaders of the company must be open and visible, and 3) most importantly the company must be genuine and proactive in there endeavors to be better communicators.

Law
TutorMe
Question:

In order to sue someone in federal court, what are the two requirements mandated by federal law in order to have a suit proceed in federal court?

Ginny H.
Answer:

In order for a suit to be filed in Federal Court, the suit must have either Subject Matter Jurisdiction or Diversity of Citizenship. In order for a suit to have subject matter jurisdiction, the case must either raise a federal question, such as patent law. Additionally, a suit can be brought into Federal Court under subject matter jurisdiction if the state laws which are pleaded require a substantial review of federal law in order to answer the well pleaded state law question. However, the federal law cannot be used as a defense in order to enter Federal Court. If there is no federal question, an individual can file a suit in federal court through raising diversity. In order to have diversity the amount in controversy must exceed $75,000 and each party to the complaint must live in different states. If one of the parties to the complaint is a corporation, the court will look to the corporation's principle place of business through using the nerve center test. The nerve center test looks to the location of where the corporate officers are located, where decisions are made, and where the majority of the control of the company is located. Through subject matter jurisdiction or diversity are the only two ways in which a suit can be brought into federal court.

Business
TutorMe
Question:

Becoming a leader in today's market takes more than good luck and a good business model. Strategically, what are internal factors that can allow a company to strategically become an industry leader?

Ginny H.
Answer:

There are many internal factors that can give a company a strategic advantage in becoming an industry leader. Initially, a company would want to analyze their strategies through completing a SWOT analysis. Completing a SWOT analysis would allow the company to understand what their strengths are and where they are lacking. Additionally, completing a value chain would allow the company to understand where they can add value into the business in order to continuously raise their value in the company's brand. Through completing both a SWOT analysis and a value chain analysis a company would be able to understand that the internal factors needed to become a market leader are focused on ensuring a company culture, implementing transparency and communication through the company, and investing in employees. Ensuring a company culture will create an environment that employees want to be apart of, as well as, customers will buy into. Implementing transparency and communication throughout the company will create a better work environment, as well as, create ethical practices being implemented by all management. Further, investing in employees will nurture more educated and harder working employees who are dedicated to the company. These three internal factors are key aspects to strategically making a company a market leader.

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