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Tutor profile: Charles H.

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Charles H.
Information Science Librarian
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Bio

About Charles

About Charles
Previously trained as a political scientist and political theorist, I am now in the field of information systems and library & information science.

Teaching Experience

Teaching Experience
Assisted patrons in Library. Developed, implemented, and assessed an information literacy program for grade 9 students at title 1 school.
Education
Drexel University
Library and Information Science
Master's Degree
2017 - 2019
Drexel University
Information Systems
Master's Degree
2017 - 2019
University of Birmingham
Political Science - Political Theory
Master's Degree
2012 - 2013
University of California - Berkeley
Political Science
Bachelor's Degree
2007 - 2009

Work Experience

Work Experience
Workshop School, Information Literacy Program
2019 - 2019
Developed, implemented, and assessed information literacy program.
Drexel University, Data Curation Profile
2018 - 2018
Create data curation profile for Dr. Darryl Barthé in History/Ethnography
AT&T Internet Services, Top Tier Technical Support
2007 - 2007
Effectively resolved client concerns by taking ownership of their issue, active listening, being empathetic, as well as utilizing personal knowledge and databases. Remotely help customers through screen sharing to fix banking errors, set-up certain complicated tasks, reconfigure browsers. Provide customer service to maintain high level of customer satisfaction.
Diablo Valley College Library, Library Assistant
2006 - 2007

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