Tutor profile: Letha M.
Certified TEFL & TESOL Communication Maestro with 9 Years Experience in Communication and Correspondence
Tutor Satisfaction Guarantee
TEFL and TESOL Masterclass certification have prepared me well for teaching you how to improve both your productive (speaking and writing) language skills as well as your receptive (listening and reading) language skills, I have over 9 years experience in the field of communication and correspondence. Sessions are well-paced, I invite mistakes, engage in active listening, allow students to express themselves as much as possible after which I provide detailed feedback. I'm full of energy, I inspire, drive and motivate students through TPR,
I have taught Chemical Professors of Asian and European descent to Science Lecturers who are based in America to Financial Banking personnel in Luxembourg. I specialize in the following: Pronunciation, reading, writing, speaking and vocabulary, intonation, pacing, pauses. Everyday free conversation, Informal speech Discussion, homework, exam preparation News Articles, E-books, Audio and Images Business Writing, Academic writing, Verses Vocabulary, useful Phrases, Audio-books Accent Reduction, tone, Conversation starters Job interview...
University of South Africa
2011 - 2013
Preply, Independent Correspondence & Consultation
2019 - 2020
• Planned, implemented, monitored and assessed instructional program • Utilized multimedia strategies and technology to convey information in innovative and interesting ways • Administered tests to determine comprehension rates among students • Knowledgeable about working with international students
NCM Engineering Services, Correspondence Administrator
2017 - 2019
• Lead administrative operations with a solid understanding of professionalism • Assist the director with proposal forms, application forms; drafting reports • Keeping afloat of tender opportunities and notifying director of plausible avenues • Proofing reading documents, creating contracts, assisted colleagues with editing
EDCON Financial Services, Correspondence & Collections Support
2014 - 2017
Durban, Kwa-Zulu Natal - 06/2014 – 04/2017 • Addressed clients in various languages to convey meaning for call • Calculating highest possible payment, educated clientele in their preferred language • Achieving target as per criteria (paid vs. due, total Rands collected, etc.) I have been able to recover well over 3 million as a permanent part-time employee
CCI, Call Correspondence and Back Agent
2012 - 2013
Email and letter analysis, warm calling UK customers to resolve raised issues Proof reading email and letters before sending, avoiding all stylistic errors Attending morning progress meeting, rigorous action plans drawn up and followed through Driving company targets objectives whilst adhering to strict corporate bottom line Tracking of recorded incidents and providing this to quality checkers for assessment Grasped the opportunity to be place on the dialler and interacted telephonically with clients, resolved customer issues...
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