Tutor profile: Jillian B.
Excellent customer service in reference with a strong foundation in digital services.
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After earning my Associate’s of Arts in Arabic and my Bachelor’s degree in Linguistics, I began working in libraries as a Librarian’s Associate at the Gwinnett County Public Library, where my main duties consisted of providing reference services and assisting the public in using library resources. I later interned at the Freiberg City Library in Germany, where I conducted copy cataloging to enter foreign language materials (in German, Spanish, French, and English) into the library’s catalog. While working as a Librarian’s Assistant for the...
I have 2 years experience providing reference services in a public library and in a research environment. Additionally, I have taught students and the public how to tailor research strategies, how to effectively search databases, and how to use library equipment and digital library services.
San Jose State University
Library and Information Science
2011 - 2016
Brigham Young University
2004 - 2007
Defense Language Institute
2001 - 2002
Barrow County Animal Control, Kennel Technician
2018 - Present
Operating the front office. Assisting the public and animal rescue organizations in person, by phone, and through e-mail. Managing paperwork and processing payments. Troubleshooting issues with computers, software, and office equipment. Updating the shelter database and ensuring the database accurately reflects the actual shelter population. Updating Excel spreadsheets to track microchips, donations, etc. Dispatching animal control officers. Coordinating with 911 dispatch to provide support to sheriff’s deputies and coordinate deputy support...
Fayette County Animal Shelter, Kennel Supervisor/Acting Director
2016 - 2017
Communicating with the public in person, by email, by phone, and in writing. Updating county and shelter webpages. Handling public relations programs and elevated customer service matters. Responding to media requests. Handling aggravated cases and representing the Animal Shelter in court. Supervising the work of personnel, volunteers, and community service workers in the shelter and the field. Overseeing the humane care and handling of animals. Ensuring that shelter sanitation, vaccination, and treatment programs are performed according to...
Animal Control Officer II, Gwinnett County Police Department, Animal Welfare Department
2014 - 2016
In-processing animals into the shelter. Using database software to write reports, document citations, catalog evidence, and enter animals into the computer system. Updating shelter webpages. Resolving inconsistencies between the shelter database and webpages. Assisting the public in finding animals to adopt or in reclaiming their pets. Performing office duties. Processing adoptions, owner reclaims, and agency transfers. Supervising volunteers and inmates. Examining animals for injuries, disease, or signs of neglect/cruelty. Arranging and...
Friedman Family Law, Legal Secretary
2012 - 2013
Answering phones, taking messages. Distributing mail to attorneys. Assigning tasks to attorneys through Microsoft Outlook. Drafting correspondence to clients, opposing counsels, and the court by mail, e-mail, and fax. Reviewing and editing outgoing correspondence. Checking court calendars for scheduled hearings and entering hearings and deadlines onto attorneys' calendars. Hand filing at court. Entering client information and attorneys' billable time into Timeslips and Quickbooks software. Sending out bills and processing payments. Answering...
Atlanta-Fulton Public Library System, Librarian’s Assistant
2011 - 2013
Assisting the Government Documents Librarian in the Atlanta Central Library’s Reference Department. In processing incoming Government Documents. Creating new finding aids and maintaining existing ones. Maintaining the Reference and Government Documents collections through shelving, shelf-reading, repair, and withdrawal of outdated materials. Maintaining digital, printed, microform, map, CD, and DVD type materials. Re-entering lost and found materials back into the library’s database. Assisting patrons with reference needs in person, by...
2010 - 2010
Maintaining the library’s German and foreign language collection. Cataloging old and rare books in German, French, and Spanish. Organizing and maintaining the library database and card catalog. Preparing new acquisitions for circulation. Discarding outdated materials.
Gwinnett County Public Library, Librarian's Associate
2008 - 2010
Staffing the reference desk and assisting patrons with reference needs. Providing print and electronic reference sources and instructing customers in their use. Placing holds on materials and processing interlibrary loans. Checking materials in and out. Overseeing database maintenance, customer requests, records, and interlibrary loan circulation. Resolving problems. Explaining fees to customers and taking payments. Balancing fees and daily cash drawers using Microsoft Excel and coordinating with the Business Services department to resolve...
U.S. Army, Soldier
2000 - 2008
Conducting research for the digital World Basic Information Library. Cataloguing and entering articles into Library database. Writing reports for Library entry. Researching sources in Russian, Arabic, Spanish, and French. Performing translations. Providing Arabic/English interpretation for military units, Iraqi police and local government officials in Iraq. Document translation/proofreading. Conducting interviews and debriefings in Arabic/English. Acting as a cultural mediator between Iraqi citizens and American personnel. Consolidating...
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