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Tutor profile: Helaire M.

Inactive
Helaire M.
Reference Librarian
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Bio

About Helaire

About Helaire
Offering more than 15 years of experience in customer service, problem-solving, organizational and communication skills, enhancing interactions with diverse populations, and supported by excellent knowledge of grammar, proofing, and writing skills. Adaptable and creative Librarian, who is able to multi-task, maintain confidentiality, and uphold ethical standards.

Teaching Experience

Teaching Experience
Trained and supervised full-time staff and students in operational processes. Instructed library patrons with technical inquiries including printing, scanning and accessing the library’s online catalog.
Education
University of Southern California
Library and Information Science
Master's Degree
2017 - 2018
University of Southern California
English
Bachelor's Degree
2004 - 2009
University of Southern California
Psychology
Bachelor's Degree
1999 - 2003

Work Experience

Work Experience
Redondo Beach Public Library, Part-time Librarian
2019 - Present
Expertly provide reference services to adults, teens, and children in-person and over the phone while assisting in creating materials for maker space activities, creating and maintaining displays highlighting books and other materials.
Los Angeles County Law Library, Contract/On-call Reference Assistant
2019 - 2020
Received training in anticipation of duties that included, but were not limited to, providing reference assistance to the Los Angeles County Law Library and its reference team as needed. Assisted patrons with their reference inquiries in-person, over the phone, and online, utilizing databases such as Thomson Reuters WestLaw, HeinOnline, and CEB OnLAW.
University of Southern California Bookstore Distribution Center, Assistant Manager, Receiving & Offsite Retail
2015 - 2020
Trained and supervised full-time staff and students, assisted with the selection and purchasing of materials to meet operational needs, approved the payment of freight invoices and coordinated with other managers for staffing purposes during football games, commencement, and other special events. Managed a team in pulling and staging merchandise for all home football games and select away games; recommended changes to the receiving process to ensure minimal errors and reduce shrink.
Los Angeles County Law Library, Library Intern
2018 - 2018
Shadowed and worked alongside reference librarians to observe and gain librarianship skills by assisting patrons in-person, over the phone, and online with their reference inquiries. Contributed to the display created for the library’s Pro Bono Week which included information and materials that were appropriate and related to immigration. Reviewed the library’s Online Patron Access (OPAC), ensuring it possessed the basic collection items required to be a part of the Federal Depository Library Program. Created a spreadsheet to display...

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