Tutor profile: Mark C.
Subject: Quality Management
In implementing Total Quality Management (TQM) in an organization, what criteria must be present for a successful implementation?
For a successful implementation, several criteria must be present. First, and perhaps foremost, a culture of customer driven excellence must be present and practiced within the organization for TQM to be successful. This ties in with a second criteria; specifically, a culture of continuous improvement (ie; Kaizen), where a philosophy of process improvement is promoted and practiced at all levels of the organization. A final criteria which needs to be present is visionary leadership, where senior management through middle management actively values its employees and inspires them to higher levels of performance and customer satisfaction.
Subject: US History
Could the United States have remained neutral during World War II if the bombing of Pearl Harbor had not occurred?
It is highly unlikely the United States could have remained neutral. At some point during the war, the sovereignty of the United States would have been infringed upon either militarily or economically by the Axis powers to the point where in the interests of preservation and national defense a military response could not have been avoided. While it is likely the United States may have been better prepared to enter the war after 1942, it is also likely the Axis powers would have been in a much stronger position after 1942 if the United States did not enter the war in December of 1941, making ultimate victory that much more challenging for the United States.
What is the foundation of successfully managing people and realizing optimal performance from your organization?
The key to managing people is to act as a coach for your employees as opposed to a micro-manager. This approach will allow a manager to promote growth, professional initiative, feedback, and optimal performance within your organization. As the employees are the cornerstones of any organization, continuously improving performance through coaching one employee at a time will by definition lend itself to elevating the performance of the organization as a whole.