Tutor profile: Kelly L.

• Maintains excellent customer service • Ensures library is a welcoming, inviting place for all • Manages interlibrary loan lending and borrowing • Provides reference help via in-person, chat, email, phone, virtual meeting • Teaches information literacy formally/informally • Teaches First Year Experience course • Plans and implements programming • Collaborates with faculty, staff, and students • Helps patrons navigate library technology & find materials • Maintains library website • Markets the library and engage patrons via social media and...

• Conducted reference assistance via email, phone, chat, in-person • Helped patrons navigate library technology & find materials • Taught Information Literacy classes, as needed • Supervised student workers • Helped with copy cataloging & organizing the collection • Aided with interlibrary loan, as needed • Planed & executed programs / activities (conducted surveys after) • Marketed the library via social media, flyers, & campus email • Collaborated with faculty, staff, & students • Created engaging displays • Assisted with...

• Implemented simple website designs • Managed website content • Edited course catalogs, yearbooks, newsletters, manuscripts for printing • Created B2C email blasts • Helped with financial management • Ordered office supplies • Wrote store policies & procedures • Heavily researched creating an eCommerce website • Kept accurate & organized files • Placed Baker & Taylor orders over the phone • Scheduled employees and ran payroll reports

• Helped customers find books & toys • Rang transactions • Supervised staff • Managed inventory & merchandised products • Created magical window displays