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Tutor profile: Roberta B.

Roberta B.
Academic reference librarian and research instructional librarian
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About Roberta

About Roberta
I have taught research skills, critical thinking, and information literacy to non-traditional college students, aged 17 to infinity, in-person and online for about six years. I am passionate about helping college students become comfortable with the research process, and helping upper-level students and graduates identify and access resources in a targeted manner. As a former journalist and writer, I understand research needs and can provide ready reference or research trouble-shooting at a moment's notice. It helps that I spent 5 years as...

Teaching Experience

Teaching Experience
I spent 3 years tutoring children and adults in literacy skills, 3 years teaching and training adults with developmental delays, and 15 years teaching library research instruction in academic colleges and 5 years training customers and colleagues to use research databases for a library software company.
Simmons College
Library and Information Science
Master's Degree
2003 - 2005
Mount Wachusett Community College
Associate's Degree
1988 - 1990
University of Iowa
Political Science
Bachelor's Degree
1988 - 1990

Work Experience

Work Experience
University of Massachusetts - Lowell, Weekend Reference Librarian
2018 - 2020
• Cover reference desk on Saturdays and holidays during the academic year in Umass Lowell's science and engineering library. • Answer reference questions, troubleshoot printer and scanner issues, and oversee student workers in the absence of regular staff supervisors. • Edit LibGuides under direction of the library director and communicate significant events to regular library staff via online reports and email. • Search for resources for an open textbook initiative, and add to appropriate LibGuide subjects for faculty use.
Ebsco Information Services, Inc., Software as a Solution Catalog Specialist
2013 - 2018
• Worked with customers, project managers, and sales teams to launch new catalogs and institutional repositories. • Provided ongoing support and maintenance of library catalog and institutional repository databases to internal and external customers. • Trained new hires; coordinated and implemented scheduling among multiple team members in two departments. Created and updated internal support documentaiton.
Hesser College, Reference and Instruction Librarian
2006 - 2012
Designed information literacy lessons and delivered to academic courses. Provided customer service during circulation and reference desk shifts. Supervised up to five work-study students including hiring, evaluation, scheduling, and assigning work. Copy cataloging for legal reference collection.
Thompson West, Research Librarian
2006 - 2006
Researched and analyzed database content for Thomson NewsEdge and Thomson Business Intelligence databases. Assigned industry classification terms for 12,000 journals. Identified opportunities for greater content coverage, which helped company develop and maintain competitive product.
Genzyme, Inc., Records Assistant
2005 - 2006
Supported catalogers in Regulatory Affairs Central Files library of biotech company. Prepared library and archive copies of records and documents in compliance with company policy and national regulatory standards. Pre-cataloged in relational database; maintained documents in an Electronic Document Management System.
Wheelock College, Circulation / Reference Night Supervisor
2004 - 2006
Supervised work study students and managed circulation process at desk. Processed ILL requests. Managed reference desk. Document delivery service for interlibrary loan and for overseas graduate program.

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