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Carolina S.
Team Leader for an Airline
Tutor Satisfaction Guarantee
About Carolina
Hello! My name is Carolina, I am 43 years old and love, learning and teaching others!
Teaching Experience
For the past three years, I have taught my employees their job roles and lead them to successful long-term careers within the airline industry.
Ashford University
Business Management
Bachelor's Degree
2017 - 2020
Work Experience
Southwest Airlines, Team Leader
2012 - Present
Coach quality reviews providing written feedback based on individual customer representative needs to ensure success in delivering excellent customer service on a call or in the electronic communication form Coach to performance framework by identifying performance strengths and development needs of team members. Continuously seeks out relevant trends or important issues and communicating them to peers and leaders. Communicates important information through team meetings, coaching sessions, letters, and email. Provides daily support for...
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Contact Carolina
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