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Tutor profile: Jonathan T.

Jonathan T.
IT Support Technician
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About Jonathan

About Jonathan
Graduated with a bachelor's focusing on the health field. Dipped into the tech field and enjoyed it ever since!

Teaching Experience

Teaching Experience
San Jose State University
Public Health
Bachelor's Degree
2014 - 2018

Work Experience

Work Experience
Ooma, Technical Support Specialist
2018 - 2019
• Provide product diagnoses to assist engineering team. • Identify bugs and focused on call trends to identify continuous issues. • Test newly fixed bugs prior to deployment by engineering team. • Diagnose network connectivity for better product performance • Apply troubleshooting techniques to resolve VOIP problems by utilizing packet captures.

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