Senior CSR - I currently train other remote CSRs for Sendlane. This includes constructive feedback, updating tutorial materials/articles, and video conference support, when necessary.
Charlotte Russe - Currently, I am training new accounting associates for the GL & Fixed Asset teams at Charlotte Russe. This involves distributing weekly training materials via email, weekly WebEx video conferences, and in person training once per month.
Student Orientation Leader- I have worked as an Orientation Leader for UC Davis. I taught the academic...
Sendlane, Customer Service Representative
2016 - Present
I provide remote online technical support for an email marketing platform.
I troubleshoot user account & performance issues. I direct users to utilize our expansive knowledge base for tutorials & helpful articles.
Charlotte Russe, Bookkeeper
2013 - Present
I provide remote bookkeeping support for the lease accounting department at Charlotte Russe.
I perform monthly bookkeeping duties during the monthly close period.
I perform data entry, analysis, & generate monthly financial statements for the Lease Accounting department.
UC Davis Student Housing, Orientation Leader
2008 - 2012
Teach incoming students, Freshmen & transfer students, how to choose majors, courses, & course registration process.
Provide a complete understanding of the location of student's college, courses, & essential areas for new students.