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Tutor profile: Ryan W.

Ryan W.
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About Ryan

About Ryan
This summer I graduated from Syracuse University iSchool MLIS program with a 3.945 GPA. In late 2018, my family moved to Brooklyn to pursue my wife’s career. In Brooklyn, I have focused on my MLIS degree and staying home to raise my daughter, who is about to enter school. I am now looking to immediately enter the library field and am seeking an interesting position.

Teaching Experience

Teaching Experience
I have several years of experience supervising customer service in busy, inner city branches of the United States Postal Service. I have served in areas with a variety of demographics, including large refugee populations. As a supervisor, I was tasked with training both employees and new supervisors. This real-world experience will help me develop effective aids to our library patrons. This was tested while I was shadowing at Brooklyn Public Library during my degree. While shadowing at the reference desk, a patron came to ask a question...
Syracuse University
Library and Information Science
Master's Degree
2019 - 2021
SUNY Empire State College
Bachelor's Degree
2018 - 2019

Work Experience

Work Experience
US Army National Guard, Human Intelligence Collector
2013 - 2019
• Trained in conducting interviews, observation, written and oral communication. • Possessed top secret security clearance. • Worked to identify and navigate cultural differences. • Engaged in international training missions involving allied forces both domestically and overseas; resulting in stronger knowledge of plugging together various teams, cross discipline work and meeting the needs of different echelons within an organization. • Created and provided detailed training on political situations and cultural issues regarding potential...
United State Postal Service, Supervisor of Customer Service
2015 - 2018
• Supervised 40 employees in fast paced environment. • Distributed and adjusted employee workloads to meet service standards. • Performed accident investigations and root cause analysis. • Observed and counseled employees on safe and efficient work practices. • Trained new supervisors in job skills. • Analyzed data to identify improvement opportunities. • Solved customer issues and provided customer solutions. • Received Lean Six Sigma training in 2017. • Selected for detail assignment to “walk team” to generate precise data on carrier...

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