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Tutor profile: Cynthia B.

Inactive
Cynthia B.
Library and Information Science
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Bio

About Cynthia

About Cynthia
I am Cynthia Bermeo. I have over 3 years of exceptional customer services in library science, technology, and services. I am Bilingual in English and Spanish and have a huge passion for libraries in the reference, research, and programming. I have worked for emerging technology companies such as ADP, Apple, and for public and academic libraries. I am currently working on my Master’s in Information Sciences from Florida State University.

Teaching Experience

Teaching Experience
I taught Computer Classes with Library Systems and Services in Spanish and taught tech tutoring classes in both English and Spanish.
Education
Florida State University
Library and Information Science
Master's Degree
2020 - 2022
University of Central Florida
Psychology
Bachelor's Degree
2016 - 2019
Valencia College
Psychology
Associate's Degree
2013 - 2015

Work Experience

Work Experience
Valencia College, Library Assistant
2019 - Present
Processes all materials, devices, library acquisitions, and items using ALEPH software Responsible for providing general circulation information and service to students, faculty, and staff Maintain area statistics and processes area reports and accesses and inputs, and retrieves data from ALEPH, Banner, FALSC, Excel, and other software and programs Maintain and input metadata for course reserves materials Working Remotely in being a Moderator for Virtual Tutoring Rooms via Big Blue Button and Zoom for Valencia College Social Media Lead for...
Library Systems and Services, Library Associate
2017 - Present
Assisting patrons in circulation, including registering, checking out, and renewing materials Essential reference services, computer, and technology skills, and the ability to work as part of the team Assist with implementing new technology/programs and teaching patrons/staff on how to use technology Part of the Programming team through teaching Tech Tutoring and Computer Classes (In Spanish).Handles opening and closing responsibilities, counting money, completing daily cash reports Particpating in Outreaches in local community in Osceola...
Apple, Specialist
2019 - 2020
Presenting products and services through advising, selling, and setting up new products Deliver exceptional customer experiences in a High-Volume Environment with personalized interactions presented in small group/ individual customer settings Strong communication skills and finding creative solutions for the customer. Knowledge of IOS software, watchOS, and other OS software
ADP, Customer Service Specialist
2019 - 2019
Provide expert support and respond to inquiries regarding products via phone, email, or client- facing Use strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of products and systems Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions
Morana Jewlery/Vera Bradley, Team Lead/Key Holder
2015 - 2017
Achieved high standards and motivated/trained the team to create Excellent Customer Service Experience Trained Staff and Lead Team through Sale Goals and Company Policies Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness

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