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Tutor profile: Jessica M.

Inactive
Jessica M.
10 years experience as public librarian
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Bio

About Jessica

About Jessica
I have 10 years experience as a professional public librarian. I also have a heart for helping people. I thoroughly enjoy being a librarian because I assist in connecting people to the resources or information they need to be successful.

Teaching Experience

Teaching Experience
I do not have experience as a teacher in the classroom. However, I've held educational classes at the library for children. I have also taught library users on a one-to-one basis with various software, databases, and library equipment.
Education
Louisiana State University
Library and Information Science
Master's Degree
2009 - 2010
Louisiana State University
History
Bachelor's Degree
2005 - 2009

Work Experience

Work Experience
Hutto Public Library, Librarian
2017 - 2021
• Assisted customers daily, guided and educated them about various resources, met customer expectations and problem solved their concerns • Facilitated and managed the production of multiple projects and programs, monitored and applied trends, evaluated their effectiveness for future programs • Effectively communicated and collaborated with internal team members, addressed concerns and requests to ensure a positive work environment • Maintained the integrity of internal records to uphold the library’s accreditation status with the state
Bossier Parish Libraries - Benton Branch, Librarian - Branch Manager
2016 - 2017
• Managed effectively with a small team, redesigned employee workflow to improve customer service • Anticipated needs of customers and team members, resolved problems or issues that arose • Evaluated effectiveness of programs, addressed problems, and re-designed programs to better meet the needs of customers • Scheduled and orchestrated internal meetings to discuss costumer focused services and programs
Bossier Parish Libraries, Children's Librarian
2011 - 2016
•Assisted customers daily, guided and educated them about various resources, met customer expectations and problem solved their concerns •Facilitated and managed the production of multiple projects and programs, monitored and applied trends, evaluated their effectiveness for future programs •Effectively communicated and collaborated with internal team members, addressed concerns and requests to ensure a positive work environment •Maintained the integrity of internal records to uphold the library’s accreditation status with the state •Assisted...

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