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Tutor profile: Cassidy W.

Cassidy W.
5 Year Librarian - Virtual Experience
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About Cassidy

About Cassidy
A graduate of the University of Central Florida with a Bachelor of Art in English and from Florida State University with a Master of Science in Information. Educated communicator, enthusiastic in providing professional support. Exemplary customer service record, experienced in retaining customers by utilizing creative troubleshooting.

Teaching Experience

Teaching Experience
In my position as a Virtual Reference Librarian, I was responsible for quickly and efficiently responding to chat inquiries received from customers through various platforms throughout the state of Florida, such as academic and public libraries, universities, and public schools. I gained valuable teaching experience by providing professional research and reviews. In my total of almost 5 years as a Librarian, both virtually and in-person, I have worked with people of all ages providing professional support.
Florida State University
Library and Information Science
Master's Degree
2017 - 2019
University of Central Florida
Bachelor's Degree
2012 - 2016

Work Experience

Work Experience
Seminole County Public Library, Youth Services Librarian
2018 - Present
Providing tech support for computers, phones and tablets. One-on-one reviewing customer documents as needed. Providing exemplary customer service by creatively problem-solving to exceed expectations.
Seminole County Public Library, Librarian
2018 - 2019
Connecting patrons to information, programs, services, and resources in-person as well as remotely.
Seminole County Public Library, Virtual Reference Librarian
2017 - 2018
Oversaw the online reference desk through the Tampa Bay Library Consortium’s Ask a Librarian service as a paid intern. Responsible for chat inquiries coming in from various platforms throughout Florida. Valuable experience providing customer service through online reference interviews, and gained knowledge of a variety of online databases and resources provided by libraries throughout Florida.

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