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Taliaa T.
IT Analyst at Rolls-Royce
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About Taliaa
I am currently an IT Analyst who works with Oil and Gas companies to help them better track changes within their facilities. Landing my current position as the youngest person at my location in a very diverse, forward-thinking group of individuals, I believe I can truly make a difference with the skills that I possess, and the dedication to help others succeed. I am trained professional, with 10 years of experience with customer support, and 2+ years of experience with technical support. I hold a Bachelor's of Business Administration degree...
Teaching Experience
My past teaching experience does not involve the traditional classroom setting, but rather the training that I provided at my current job, whether it's informing co-workers, new hires or clients about the software, or just teaching them how to use it correctly. This involves a great deal of documentation, instructional conference meetings, and different forms of communication such as phone calls and emails to help with any issues. I've also gained teaching experience through being president of my business fraternity where I have had to...
Education
Lamar University
Information Systems Management
Bachelor's Degree
2010 - 2015
Work Experience
Rolls-Royce, IT Analyst
2015 - Present
• Delivers the second line technical support and maintenance for internal and external clients of Rolls-Royce built applications. • Ensures resolution of service issues/requests are within target SLA, that service levels are met and that ITIL best practice processes are followed and improved from day to day operation. • Led and assisted in numerous install/upgrade deployments for clients by installing the application on the app server, configuring the app files and IIS, connecting to the database, and testing the...
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