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Tutor profile: Kara C.

Kara C.
Library professional for 24 years

Questions

Subject: Professional Development

TutorMe
Question:

A library patron comes in the library and is irate because he has received a letter saying he has a book out that he knows he returned. How would you handle this situation?

Kara C.
Answer:

First, acknowledge that you will do everything you can to help resolve the issue. Ask the patron to give you a minute to check on the status of the book listed in the letter. Check the online circulation system to see if the book is listed as checked in or checked out. If it shows the book is still checked out, ask the patron if they have time to wait while you check the shelves. If they are still upset and don't have time to wait, get their phone number and tell them you will call them back as soon as you have checked the shelves. If they do want to wait and you can leave the circulation desk, check the shelf to see if the book has been shelved without being checked in. If it is not there, be sure you know what your library policy says about missing materials. Can you renew the book while you resolve the situation? When will the patron be expected to pay for the book if it isn't found? If you are unable to calm the patron down or resolve the issue right away, you may need to ask for assistance from your supervisor or the director of the library.

Subject: Library and Information Science

TutorMe
Question:

Please provide 5 different types of genre in literature.

Kara C.
Answer:

1. Fiction 2. Non-fiction 3. Biography 4. Poetry 5. Mystery Other genres that could be listed: Fantasy, Science Fiction, Thriller, Suspense, Romance

Subject: Education

TutorMe
Question:

What 5 elements should be included in a lesson plan?

Kara C.
Answer:

The elements in a well-written lesson plan include: 1. Objectives of the lesson 2. Materials needed 2. Background knowledge 3. Lesson Content and presentation 4. Student activities to practice concepts taught 5. Post-assessment to check for understanding

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