Tutor profile: Charmarie A.
Subject: Quality Management
Name one obstacle that quality management must overcome when working in the healthcare sector and give an example of how to overcome the obstacle.
Lack of education and training in quality management is a frequent barrier for healthcare workers. Education and training provided should give "real-world" examples of problems and how solutions relate to the work of the employee. For example, in one long-term care, facility hand hygiene compliance was poor, leading to an increase in infections. Upon examination of the problem, the staff stated they did not have access to enough alcohol-based hand sanitizer. The facility purchased hand sanitizer stations and asked the direct care staff where the units should be located. This is example could be used to show how all of the workers can be involved in a quality improvement plan and how a problem relates directly to workers.
Subject: Health and Medicine
You are working in a clinic when a 32-year-old woman student presents for care. She states that she, "Has a UTI and needs an antibiotic." What information do you need to obtain from this patient?
What are your symptoms? How long have you had these symptoms? Have you had these symptoms before? How often? Have you been treated for these symptoms in the past? If so, what was the treatment you received? When was the last time you had these types of symptoms?
Who are the people that should be involved in the development of a patient care plan?
Nurses, unlicensed assistive personnel, social worker, dietitian, physician, and most importantly, the patient! If the healthcare team has a goal but did not include the patient, the goal is not likely to be achieved. Think of it this way...your doctor says, "I want you to lose 20 pounds" how likely is this to happen if it is not your goal too?
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