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Tutor profile: Marian L.

Marian L.
Media Specialist/Librarian/Teacher/Library & Information Science
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About Marian

About Marian
I am a retired Guilford County Schools Media Specialist K-12 certified. I have been working part-time this past year from home as a technical support representative for Concentrix, Inc. I also possess eight years of experience as a university librarian. I worked in reference and as head of circulation. I want to work 15 -20 hours per week.

Teaching Experience

Teaching Experience
I have taught elementary school for twenty-nine years. I have taught freshmen in college reference beginning skills and research skills.
University of North Carolina at Greensboro
Library and Information Science
Master's Degree
1994 - 1996
North Carolina A & T State University
Master's Degree
1988 - 1990
Guilford Technical Community College
Computer Engineering (Systems Programming)
Associate's Degree
1982 - 1984
North Carolina A & T State University
Consumer and Family Financial Services
Bachelor's Degree
1976 - 1980

Work Experience

Work Experience
Concentrix, Inc., Technology Support Advisor I
2020 - Present
• Specializing in customer engagement • Guide customers in setting up Apple Pay/Apple Cash/Apple Card • Troubleshoot devices regarding operation system updates • Improve performance in technology • Guide customer troubleshooting for iPhone, iPad, iPod, Apple Watch, Apple TV and plus accessories (Air pods/EarPods), and entertainment. • Great customer service • Billing questions answered and problems resolved • Changes or cancellation of services • Inquiries on the status of orders
H&R Block, Tax Specialist III
2007 - 2020
• Evaluate and arrange work papers and tax returns supporting US investments. • Accountable for preparing calculations of tax characteristics related to divisions to mutual fund investors, studying tax issues by means of online tax research services and other resources; and evaluate portfolio holdings and employ tax rules to these holdings. • Examine the tax impact of US investments, including withholding, reclaims, capital gains, and transactions taxes. • Communicate with federal, state, and local tax authorities to determine concerns as well...
Guilford County Schools, Library Media Specialist/Librarian/Teacher
1998 - 2018
• Twenty-nine years of experience as a School Librarian. • Have excellent knowledge of computers to process computer data as fast as possible. • Excellent in communications and capable of handling any age group. • Created finance related plan and automated office. • Searched ready newspaper, magazine and online databases for library consumers. • Managed access to electronic information resources. • Researched interested topics of consumers. • Referred customers to other society firms and government offices. • Ability to work simultaneously at...
North Carolina A&T State University, Bluford Library, Head of Circulation Dept.
1986 - 1998
• Created a collection of quality reading material as per years. • Assisted in developing new 30-million-dollar library online catalog system. • Handled different operations such as planning, administration, and budgeting. • Capable of searching for the interested subjects which are most important to all age groups. • Excellent in computer practices to process the data as fast as possible. • Reference Librarian services and instructed reference classes

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