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Tutor profile: Joanna G.

Joanna G.
Creative Writing Recent Graduate
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About JoAnna

About JoAnna
I graduated from the University of Central Florida's English/Creative Writing program with a Bachelor's degree in 2019. I have taught on a volunteer basis in community and church settings for more than ten years, and I have tutored middle and high schoolers in English and writing for six years. I look forward to the chance to tutor students on a virtual platform.

Teaching Experience

Teaching Experience
I have taught children in church and private school settings for over ten years. I have directed children’s choirs in church and community settings in Winchester, Virginia, and Pensacola Florida. These choirs had children ranging from ages 3 to 13 years old. Not only did I teach the children the mechanics of singing and speaking, I also taught them how to behave with poise and confidence in public. I traveled to China in 2010 to teach English as a foreign language for eight weeks. I created my own curriculum and taught as a lead...
University of Central Florida
Literature (Creative Writing)
Bachelor's Degree
2018 - 2019
Pensacola State College
Associate's Degree
2017 - 2018

Work Experience

Work Experience
Lowes, Cashier
2021 - 2021
Providing friendly and professional customer service Answering questions about Lowes’ products and services from customers Processing returns Training new employees
Selma Medical Associates, Patient Account Representative
2021 - 2021
Processing patient payments by phone Creating and editing correspondence related to billing and collections Researching patient addresses Sending accounts to collections Establishing budget agreements between patients and medical administrators
Capgemini, Billing and Collections Senior Processor
2015 - 2020
Creating personalized correspondence to advise policyholders of the actions needed for their policies Writing SOPs for training current and future financial processing teams Analyzing data from phone calls and documentation to make recommendations for the best solution to serve the company and the policyholder Educating policyholders on the importance of receiving invoices and remitting payments by mail or online Communicating with bank representatives regarding missing payments from lockbox Utilizing exceptional problem-solving skills to...
Allen Turner Hyundai, Senior Receptionist
2015 - 2015
Assisting customers in person and on the phone with initial sales and repair questions Assisting sales representatives with warranty and sale paperwork Communicating with senior level management to organize schedules and plan events
Navy Federal Credit Union, Loan & Credit Services Representative
2012 - 2014
Assisting members with loan modifications and credit questions by phone and live chat Efficiently evaluating the data provided by members and dealerships to objectively recommend a solution to loan officers and applicants Checking transactions on credit and debit cards and reporting fraud
Bath and Bodyworks, Team Lead
2010 - 2012
Providing excellent customer service through extensive product knowledge Working with sales associates to meet regular goals in sales and customer satisfaction Communicating with managers to ensure associates’ and customers’ issues were satisfied Being driven and committed to serving customers to create loyalty Training new employees and establishing educational guidelines for the training process

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