Hello! My name is Lisa Cleveland, and I am looking for an opportunity for flexible tutoring. I just married into the military and will soon be moving to Okinawa JP. With this transition, I am hoping to land a tutoring opportunity that can accommodate my Japanese living arrangement.
I am currently employed at AmerisourceBergen as a team coordinator. In my role, I manage daily operations of 20-25 employees. As a team coordinator, I am responsible for all operational training. I have developed over 100 standard operating procedures and...
In my current role, I am responsible for all operational training. This includes, but not limited to, online training, one-on-one training, group training and onboarding training. Along with executing training, I am responsible for creating all associated training materials; power point presentations, job aids, standard operating procedures, etc. Within the past three years, I have developed ~100 standard operating procedures and executed ~75 training sessions.
AmerisourceBergen, Team Coordinator
2015 - Present
• Manages day-to-day operations for multiple clients reporting to operations manager
• Manages assignment, tasks, and projects to 20 associates
• Analyze operational trends and provide data analytics to operations manager and/or client
• Manage and maintain client reporting
• Serve as project coordinator on high level global priorities
• Create and streamline processes for three lateral departments to align with client's business model
• Track monthly revenue and provide strategy for increased patient and third party...
AmerisourceBergen, Remittance Specialist
2014 - 2015
• Develop strategies to increase reimbursement for multiple clients
• Create and implement over 60 standard operating procedures for all departments across all clients
• Serve as a liaison between three lateral departments; reimbursement counselors, billing specialists, and remittance specialists
• Perform detailed audits on all outgoing patient statements and client invoices
• Oversee client collections process
• Create end of month reconciliation report for multiple clients
• Active project coordinator for high priority...
AmerisourceBergen, Billing Specialist
2014 - 2014
• Analyze medical claims
• Conduct follow up calls to insurance carriers
• Analyze insurance policies to determine benefits and eligibility
• Receive and process all incoming correspondence from third party payers
• Communicate and distribute tasks to lateral departments