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Lisa C.
Master's Grad looking for Flexibility!
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About Lisa
Hello! My name is Lisa Cleveland, and I am looking for an opportunity for flexible tutoring. I just married into the military and will soon be moving to Okinawa JP. With this transition, I am hoping to land a tutoring opportunity that can accommodate my Japanese living arrangement. I am currently employed at AmerisourceBergen as a team coordinator. In my role, I manage daily operations of 20-25 employees. As a team coordinator, I am responsible for all operational training. I have developed over 100 standard operating procedures and...
Teaching Experience
In my current role, I am responsible for all operational training. This includes, but not limited to, online training, one-on-one training, group training and onboarding training. Along with executing training, I am responsible for creating all associated training materials; power point presentations, job aids, standard operating procedures, etc. Within the past three years, I have developed ~100 standard operating procedures and executed ~75 training sessions.
University of North Carolina at Charlotte
Healthcare Administration
Master's Degree
2013 - 2015
Virginia Polytechnic Institute and State University
Human Nutrition
Bachelor's Degree
2009 - 2013
Work Experience
AmerisourceBergen, Team Coordinator
2015 - Present
Account Management • Manages day-to-day operations for multiple clients reporting to operations manager • Manages assignment, tasks, and projects to 20 associates • Analyze operational trends and provide data analytics to operations manager and/or client • Manage and maintain client reporting • Serve as project coordinator on high level global priorities • Create and streamline processes for three lateral departments to align with client's business model • Track monthly revenue and provide strategy for increased patient and third party...
AmerisourceBergen, Remittance Specialist
2014 - 2015
• Develop strategies to increase reimbursement for multiple clients • Create and implement over 60 standard operating procedures for all departments across all clients • Serve as a liaison between three lateral departments; reimbursement counselors, billing specialists, and remittance specialists • Perform detailed audits on all outgoing patient statements and client invoices • Oversee client collections process • Create end of month reconciliation report for multiple clients • Active project coordinator for high priority...
AmerisourceBergen, Billing Specialist
2014 - 2014
• Analyze medical claims • Conduct follow up calls to insurance carriers • Analyze insurance policies to determine benefits and eligibility • Receive and process all incoming correspondence from third party payers • Communicate and distribute tasks to lateral departments
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