Apple, At Home Chat Advisor for MacOS, iOS, WatchOS, and Beats
2015 - 2016
Handled two to three chats at a time while providing excellent technical service within a set period of time. Provided customer support via chat for iOS devices, Watch, Beats, as well as MacOS computers. Kept current with emerging issues in order to provide quick and satisfactory resolution to customer’s issues with devices and operating software. Worked within the scope of chat support to repair or restore the customer relationship where needed. Facilitated troubleshooting the software or hardware with each customer, then provided solutions...
Calhoun Academy, Teacher
1998 - 2015
Worked as an English and Art and Music Appreciation teacher of high school students. Instructed students in drafting and writing content, as well as developing grammar and mechanics skills. Implemented a vast number of applications on PC, iPad, and Android platforms to enhance students’ understanding of coursework. Maintained Google Classroom and developed online content and assessment. Excelled as a member of the technology committee and curriculum committee.