Southwest Airlines, Team Leader
2012 - Present
Coach quality reviews providing written feedback based on individual customer representative needs to ensure success in delivering excellent customer service on a call or in the electronic communication form
Coach to performance framework by identifying performance strengths and development needs of team members.
Continuously seeks out relevant trends or important issues and communicating them to peers and leaders.
Communicates important information through team meetings, coaching sessions, letters, and email.
Provides daily support for...