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Tutor profile: Robert M.

Robert M.
Systems Librarian with a Background in Reference Services and Information Literacy
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About Robert

About Robert
A "behind the scenes" librarian with previous experience providing reference services and helping library users become more self-sufficient in utilizing library resources. My focus while getting my MLIS was on reference services, information-seeking behavior, and information literacy. My goal is to help students become better information seekers, by virtue of understanding concepts and techniques.

Teaching Experience

Teaching Experience
Mostly one-on-one instruction in the use of library resources.
Kent State University at Kent
Library and Information Science
Master's Degree
2013 - 2014
Ohio State University
Bachelor's Degree
2005 - 2011

Work Experience

Work Experience
Washington-Centerville Public Library, Systems Librarian/ILS Administrator
2021 - Present
Administer, troubleshoot, and customize the integrated library system (Sierra). Create and maintain custom webpages and programs to enhance user experience and streamline processes. Create custom and ad hoc reports to support process improvement and decision making. Assist IT in the implementation and maintenance of the library’s software and hardware assets. Assist patrons by providing reference services and teaching technology use at the Adult Services department desk.
Columbus Humane, Information Systems & Analytics Manager
2016 - 2021
Provided research for strategic planning and donor engagement. Was Responsible for the administration of the organization’s information systems, web sites and IT infrastructure to ensure successful daily operations across the organization. Wrote in-house applications to improve workflow and efficiency. Set up business rules and codes, check for data integrity and merge duplicate records Developed queries, dashboards, and reports (scheduled and ad hoc) in all information systems. Learned new and existing applications and created...
HandsOn Central Ohio, Pantry Liaison/Information and Referral Specialist
2015 - 2016
erformed ad hoc analysis and write reports for food pantries, colleagues, and other stakeholders. Ensured accuracy and completeness of client and appointment data. Maintained accurate records of food pantries and emergency food providers that are accessible and discoverable to scheduling staff and clients. Communicated and mediated issues between food pantries, clients and scheduling staff. Trained scheduling staff and pantry employees on the use of new software. Communicated software issues and desired usability changes to software...
Bexley Public Library, Library Associate
2014 - 2015
Fulfilled information needs of customers at all public service points; Reference, Adult Services, Technology Lab and Youth Services. Aided patrons in the Technology Lab by instructing them in email creation, office tasks and Internet navigation. Raised awareness among colleagues of the economic, social, and cultural diversity of our patrons who utilize the Technology Lab. Developed consumer information workshops and technology instruction. Helped coordinate and promote other Adult Services programs such as author talks and movie showings.
Columbus State Community College Library, Library Specialist
2009 - 2013
Assisted students and faculty daily with circulation functions. Processed incoming/outgoing OhioLINK deliveries. Communicated with OhioLINK contacts to resolve complex processing and account issues. Worked on a team to create and maintain content for the Circulation Google Site; Circ Staff Wiki. Maintained good relationships with academic departmental faculty and staff to continue receiving course reserves. Contributed to the development of best practices; Patron Service Guidelines. Assisted in the training and instruction of new Library...

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