ICUC, Remote International Content Specialist
2015 - Present
• Enforce the online community's safety and usage policies across multiple content areas.
• Monitor the activities & responses to posts on client's social media profiles to ensure that guidelines & rules are adhered to.
• Develop & post interactive content that encourages participation & the development of member-generated content to ensure that the community is achieving its objectives.
• Identify behavioural & technical issues, patterns, & trends in the community.
• Pro-actively escalate issues, observations, opportunities, & insights...
Newstart Laser Acupuncture, Owner
2011 - Present
Created and opened a successful Laser Acupuncture business.
Developed a franchise operation, set up and sold 5 locations.
Successfully managed the activities of 5 offices in multiple locations.
Created training manuals targeted at resolving even the most difficult customer issues.
Built innovative production processes from scratch for a cutting-edge laser acupuncture protocols and products.
Offer courses, mentoring and continued training to Franchisees